Understanding the Gangbob Self-Exclusion Tool
Self-exclusion is a responsible gambling mechanism that allows you to block your access to an account for a set period. At Gangbob, this process is handled through the account settings panel under “Responsible Gaming.” You can initiate a self-exclusion session for 24 hours, 7 days, 30 days, or permanently. Unlike a simple timeout, self-exclusion prevents login, deposits, and wagering across all devices. To begin, log into your account, navigate to your profile icon, select “Responsible Gaming,” and choose “Self-Exclusion.” You will be prompted to confirm the duration and reason. No documents are needed for temporary exclusions, but permanent exclusion requires a signed declaration form sent to support. The confirmation email arrives within 10 minutes. During exclusion, you cannot claim any Gangbob bonus or participate in promotions. If you attempt to bypass the block using a new account, the system flags the duplicate registration via your email and IP address, leading to permanent account closure.
Step-by-Step Activation and Required Documents
To activate self-exclusion at Gangbob casino, follow these exact steps:
- Log in to your account and click on your avatar in the top-right corner.
- Select “Account Settings” then “Responsible Gaming” tab.
- Click “Self-Exclusion” and choose your duration from the dropdown (24h, 7d, 30d, 6 months, 1 year, or permanent).
- Read the warning notice about lost access to funds and pending bets — check the acknowledgment box.
- For temporary exclusion (under 1 year): no documents required. Click “Confirm” and the block activates immediately.
- For permanent exclusion: an automated email will ask you to upload a scanned ID (passport or driver’s license) and a signed self-exclusion request form. Upload these via the secure link in the email. Processing takes up to 48 hours. During this period, your account is temporarily frozen.
If you have a pending withdrawal at the time of exclusion, it will be processed normally but sent to your original payment method — you cannot change the payout method while excluded. Note that the Gangbob no deposit offers are automatically voided during any active self-exclusion period.
What Happens to Your Balance and Active Bonuses
When you trigger self-exclusion, any remaining cash balance is locked and will be returned to you after the exclusion period ends, minus any wagering requirements on active bonuses. Wagering requirements on pending bonuses are forfeited immediately. For example, if you had a 100% match bonus with 35x wagering on slots (RTP 96.5%), the bonus funds and any associated winnings are removed. Your real cash balance remains intact but inaccessible. Below is a summary of how different account elements are treated:
| Account Element | Status During Exclusion | Action After Exclusion Ends |
|---|---|---|
| Real cash balance | Locked (no withdrawal or play) | Available for withdrawal or play |
| Active bonus funds | Forfeited immediately | Not restored |
| Pending bets (sports) | Settled normally, winnings locked | Winnings added to locked balance |
| Loyalty points | Frozen, no accrual | Unfrozen, usable |
| Deposit methods (Visa, Skrill, Neteller) | Disabled for deposits | Re-enabled |
The Gangbob free spins that were part of an active promotion are also forfeited upon self-exclusion. You cannot have them reinstated later.
Common Problems and Troubleshooting
Several issues can arise during the self-exclusion process. The most frequent problem is the “Confirmation Loop” — you click confirm but nothing happens. Solution: clear your browser cache, disable ad-blockers, and try again using a different browser (Chrome or Firefox). If the issue persists, contact live chat directly from the help icon; they can manually trigger the exclusion within 5 minutes. Another common problem: forgetting to choose a duration longer than 24 hours. The system defaults to 24 hours unless you change the dropdown — many users assume it defaults to permanent. Always double-check the selected period. If you accidentally exclude yourself for 24 hours but meant 30 days, you cannot cancel it early. You must wait for the timer to expire. Also, if you are using a Gangbob promo code at registration, the exclusion overrides the code — the promo becomes invalid and cannot be re-applied later. For users who have multiple accounts (which is against terms), self-exclusion must be requested separately for each account via email to support@gangbob.casino, referencing the Gangbob brand in the subject line.
How to Safely Re-Enter After Exclusion Ends
When your self-exclusion period expires, your account is automatically unlocked. You do not need to contact support. Log in normally, and you will see a “Responsible Gaming” pop-up asking you to set new deposit limits. It is strongly recommended to set a daily deposit cap (e.g., $50 or €50) and a loss limit (e.g., $200 per week). Your previously locked cash balance will appear in your main wallet. Before you start playing, review the current game RTPs — slots average 96.2% to 97.1% at gangbob, while table games like blackjack have 99.5%. Do not immediately claim a welcome offer after re-entry; most players benefit from waiting 72 hours before using any bonus. If you feel the urge to re-exclude, the same steps apply — you can activate another period immediately. The platform does not limit how many times you can self-exclude, but repeated short exclusions (e.g., 24 hours every week) may trigger a mandatory cool-off review by the compliance team. For permanent exclusions, you must request reinstatement via a formal email, and approval is not guaranteed.
For more details on policies and to set up your self-exclusion, visit Gangbob directly and use the “Responsible Gaming” section.